Frequently Asked Questions

Worldwide Free Shipping (15-20 Days): Yes, you read that right! We offer free shipping to anywhere in the world. Your order will arrive within 15 to 20 days without any additional delivery charges.

DHL Express Shipping (3-7 Days – $15): For faster delivery, choose our DHL Express Shipping option. For just $15, your order will be delivered within 3 to 7 days. It’s a quick and reliable way to receive your purchases promptly.

Whether you select the free shipping option or the DHL Express option, we’re committed to ensuring your order arrives in excellent condition and within a timeframe that suits you. Happy shopping!

Credit/Debit Card: You can use your VISA, MasterCard, Amex, or Discover card to make payments through Stripe. It’s a secure and convenient way to complete your purchase.

Bank Transfer (for USA Customers): If you’re in the USA, we also offer the option of payment via bank transfer. It’s another hassle-free method for our USA customers to make their payments.

Rest assured, no matter which payment method you choose, we’re dedicated to ensuring a seamless and secure transaction process. Happy shopping!

The expected delivery date is displayed on each product page, ensuring you know exactly when to anticipate your purchase. We strive to provide accurate delivery estimates to keep you informed every step of the way. Happy shopping!

Your data is handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. This means the information of your order, your name, address, and credit card or bank details cannot be read by any third party. Additionally, credit card payments are verified through the 3D secure procedure, ensuring an extra layer of security. Shop with confidence at Tufinch, knowing your data is well protected.

After you place an order, you’ll receive a payment confirmation email from Stripe, followed by an order acknowledgment email from us. We aim to process and dispatch all orders as soon as possible after our printing process. Once your order has been dispatched, you’ll receive a confirmation email with an accompanying invoice.

We currently support billing in USD, CAD, and EUR. If your credit or debit card uses a different currency, you will be billed in USD, CAD, or EUR, and your bank will apply the relevant conversion rate.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your “order history” section on your account page,.

Yes, you will receive your invoice in PDF format via email when your order is dispatched.

The possibility of your shipment incurring import duties and taxes upon arrival in your country exists. You are responsible for any additional costs associated with customs clearance, as we do not have control over these fees or their amounts. Customs regulations vary greatly from one country to another, so we recommend contacting your local customs office for more information. To facilitate customs procedures, we reserve the right to inform customs about the value of goods included in the packages. Consequently, customs authorities may inspect package contents. It’s important to note that Tufinch does not have authority over this process.

If you haven’t received an order confirmation from us, there are a few potential reasons. It’s possible that the email may have been filtered into your spam or junk folder by your email service. Please check these folders to ensure our emails haven’t been marked as spam.

Another possibility is that there was a typo or error in the email address you provided during checkout. If you suspect this is the case, please contact our Order Support team so we can verify your order details and ensure that the confirmation email reaches you successfully.

If your order hasn’t arrived within the expected timeframe, it could be due to various factors, including rare delays or challenges in remote locations. We understand the importance of timely deliveries and apologize for any inconvenience caused.

To address this issue promptly, please contact our Order Support team with your order number. We’ll investigate the status of your delivery and provide you with the necessary updates to ensure your order reaches you as soon as possible. Your satisfaction is our priority, and we’re here to assist you every step of the way.

You can modify your order as long as it has not progressed to the shipping stage. Orders marked as “In Progress,” “Printing,” or “Shipped” cannot be altered.

To request changes to your order, please contact our support team via the helpdesk. We’ll assist you in making any necessary adjustments to ensure your order meets your requirements. Your satisfaction is important to us, and we’re here to help address any concerns you may have.

Once your order is placed, it undergoes a processing period that usually spans 3 to 7 days. As an on-demand print ecommerce company, we initiate production immediately upon order placement. This entails printing and shipping, necessitating a brief processing duration to ensure quality and accuracy in your order. Your patience during this time is greatly appreciated as we work diligently to deliver your items promptly.

Tufinch products are primarily available through our online platform. While we don’t operate physical stores under our brand, we have partnered with numerous distributors across Europe, the US, and Canada, ensuring accessibility and convenience for our customers globally.