Refund Policy
Fair and Simple Returns: Ensuring Your Satisfaction with Every Purchase
At Tufinch, we aim to ensure that every customer is satisfied with their purchase. If for any reason you’re not completely happy, we offer a straightforward return policy to provide peace of mind.
Returns
We offer a 14-day return policy, meaning you have 14 days from the date of receiving your item to request a return.
To be eligible for a return:
– The item must be in the same condition as when you received it.
– It must be unworn, unused, and unwashed, with tags still attached.
– The item must be in its original packaging.
– A receipt or proof of purchase is required.
To initiate a return, please contact us at support@tufinch.com. We will guide you through the return process, including sending a return shipping label and instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.
Please note that if you are located outside of the United States, shipping times for returns may vary.
For any return-related questions, reach out to us at support@tufinch.com.
Damages and Issues
We ask that you inspect your order upon receipt. If any items are defective, damaged, or incorrect, please contact us immediately so that we can resolve the issue as quickly as possible. Certain items, such as personalized or custom products, may not be eligible for return. If you are unsure about your specific item, feel free to contact us.
All claims for defective, damaged, or misprinted items must be made within 14 days of receiving the product. For lost-in-transit packages, claims must be submitted no later than two weeks after the estimated delivery date. If the error is determined to be on our part, we will cover the return and replacement costs.
Exchanges
The quickest way to ensure that you get the correct item is to return the unwanted item and make a new purchase for the desired product once your return is accepted.
Address Changes
We cannot change the shipping address once an order is in processing. However, if you notify us within 24 hours of placing your order, we will update the address. In the event that a package is returned due to an incorrect address, we will reship it to the correct address once it arrives back at our warehouse. This process can take some time, and customers are responsible for ensuring their address is accurate.
Order Cancellation Policy
We work hard to process your order as quickly as possible. Once an order has been processed, it cannot be canceled or modified. If you contact us within 24 hours of placing your order, we may be able to cancel it before it is processed.
Color Variations
While we guarantee our products against fading, slight color variations may occur due to differences in lighting and display settings. These color differences are not considered defects, and refunds will not be issued for these variations.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be refunded through your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.
If more than 14 business days have passed since we approved your return and you have not received your refund, please contact us at support@tufinch.com for further assistance.
—
This policy provides clear guidelines for returns, exchanges, and refunds, ensuring a transparent and customer-friendly experience at Tufinch.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Tufinch
9169 W State St, Garden City, ID 83714
Email: support@tufinch.com
Phone: +1 (929) 630-4252
Via Contact Page
—
This policy outlines how we handle your personal data, aiming to protect your privacy and ensure transparency in all interactions with Tufinch.
Wish to Read Our Policies?
Shipping Policy
Privacy Policy
Return Policy
Refund Policy
Payment Policy