Return Policy
Shop with Confidence: Our Easy Return Policy Guarantees Satisfaction with Every Purchase.
Thank you for choosing Tufinch. We hope that you are delighted with your purchase. However, if you are not fully satisfied for any reason, you can return the item for a refund or exchange. Please read the following details of our return policy.
RETURNS
All return requests must be made within fourteen (14) days of receiving your item. To be eligible for a return, items must be in their original, unused condition, with all tags and labels intact and attached.
RETURN PROCESS
To initiate a return, please contact our customer service team at support@tufinch.com to obtain a Return Merchandise Authorization (RMA) number. Once you have your RMA number, securely pack the item in its original packaging and include proof of purchase, then mail it to the following address:
Tufinch Returns
9169 W State St, Garden City, ID 83714
Please note that you are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged, defective, or incorrect items). For your protection, we recommend using a trackable shipping method.
REFUNDS
After receiving and inspecting the returned item, we will process your return or exchange. Please allow up to seven (7) business days from the receipt of your item for the return to be processed. You will receive an email confirmation once the return is complete.
Refunds will be credited to the original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
EXCEPTIONS
The following items are non-returnable.
– Personalized or custom-made items.
– Items that have been worn, washed, or altered from their original condition.
If your item is defective or damaged, please contact us at support@tufinch.com to arrange a return, replacement, or exchange.
IMPORTANT NOTES
To qualify for a return, your item must meet the following criteria:
– It must be in the same condition in which you received it.
– It must be unworn, unwashed, and unused.
– All original tags and packaging must be intact.
QUESTIONS
If you have any questions about our return policy or need further assistance, please reach out to us at support@tufinch.com.
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This return policy ensures a smooth and clear process for returning products purchased from Tufinch, promoting trust and confidence in your brand.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Tufinch
9169 W State St, Garden City, ID 83714
Email: support@tufinch.com
Phone: +1 (929) 630-4252
Via Contact Page
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This policy outlines how we handle your personal data, aiming to protect your privacy and ensure transparency in all interactions with Tufinch.
Wish to Read Our Policies?
Shipping Policy
Privacy Policy
Return Policy
Refund Policy
Payment Policy